Virtual phone system - VoIP solutions
What is Voice over IP?VoIP stands for "Voice over Internet Protocol", meaning it is a technique for transmitting voice using the internet. Instead of using traditional phone lines, VoIP uses the internet connection to allow people to make phone calls.
Why Voice over IP?Why choose VoIP when there are cheaper mobile plans with unlimited calls?
Because a VoIP service is not just about calls, but a communication infrastructure adapted to a company's needs. Besides predictable costs, it offers essential features such as virtual PBX, internal extensions, call transfer, smart routing, call recording and centralized administration.
We are not trying to replace mobile telephony, but to offer a more efficient system for managing communication within the company. A mobile plan is useful for regular calls, but VoIP adds control, flexibility and tools that support customer relations and internal organization.
A list of the main advantages offered by VoIP service would be:
- Single call number – the ability to handle multiple simultaneous calls.
- Custom call queues – call routing based on caller.
- Never busy – if designed correctly, the call queue will never sound busy. Even if you have a single person answering the phone, the queue can hold as many waiting calls as you want.
